Services

Storage Managed Service

Streamlining Operations: Harnessing the Power of Storage Managed Services

Safeguard, Store, and Manage Your Data Securely with a Trusted Partner.

Regardless of your business type, dependable storage, data protection, and recovery solutions are essential. Modern block and file storage technologies, along with various data protection features can be complex, so our Managed Storage Services turn our engineers into your storage administrators so that your staff can focus on strategic initiatives instead. Our team delivers expertise while giving you full control over your data.

Our management and support service team brings years of enterprise storage expertise, quickly diagnosing any problems or providing effective solutions, while Arch Technologies monitoring provides visibility as to what’s happening within your environment.

Our 24×7 Network Operations Center (NOC) ensures storage availability, timely provisioning and performance. Our expertise covers every phase of storage operation including monitoring and provisioning to trending, forecasting, troubleshooting and performance tuning.

Our vendor-neutral specialists boast over 250 technical certifications across leading storage technologies.

Partnering with Arch Technologies allows your organization to leverage our team of storage engineers who are experienced with all the latest technologies, adept at handling any challenges, and ready to meet all your storage needs. Our proven methodology and tools ensure agility, performance, and peace-of-mind that storage will always be available and provide optimal performance.

Service Compenents:

Managed Storage Service Offerings:

  • Service delivered remotely from Network Operations Center (NOC). Hybrid solutions available for on-site administration 24×7, with enhanced incident management and vendor call management.
  • Full Lifecycle Management of Incidents on Customer’s Behalf, including Bulletin Monitoring and Action on Service Bulletins, Configuration and Change Management, Tuning of Performance, and Staff Trending & Forecast Reporting.
  • Capacity planning to support budgeting and acquisition efforts; Storage Provisioning to address FC SAN cabling, zoning, and administration needs.

 

Service Account Management Offerings:

  • Set priorities and manage all aspects of service delivery, hold weekly service status meetings, and generate weekly status reports. Provide employees with knowledge transfer on new technologies, plan PTO coverage, holidays, and staff changes.

We Take Care of Management – You Stay in Control

Our team of highly-skilled engineers, senior administrators, and storage technicians bring years of experience in designing storage solutions, troubleshooting issues, supporting technology from top vendors. We serve as your remote storage administrators to:

  • Monitor the health and performance of your infrastructure
  • Manage storage requests and day-to-day administration
  • Handle incidents
  • Execute provisioning
  • Data Availability