SAP Commerce Cloud
Better E-Commerce Across Channels
Know your customers’ needs
Do you want to make your customer relations transparent and more valuable in order to exploit additional potentials without disregarding regulatory requirements? With SAP Customer Data Cloud, you discover hidden customer wishes whilst at the same time strengthening your customer relations through trust and transparency. SAP Customer Data Cloud also allows you to transform anonymous visitors into loyal customers and construct a seamless Customer Experience across devices, brands and channels
SAP customer data cloud offers you:
- Seamless cross-channel and cross-device access.
- Permissions-based creation of user registration data.
- Conversion of anonymous users to known and loyal customer.
- Consistent customer profiles across system boundaries.
- Customer insights and analysis tools.
- Compliance with the guidelines of social networks and data protection regulations as well as available permissions history for audits.
Your added value – SAP CDC
- Simplified registration and login.
- Cross-channel and cross-device Customer Experience.
- Compliance with the guidelines of social networks and data protection regulations.
- Unknown users become new customers.
- Strengthen customer retention through transparency and trust.
- Recognise undiscovered customer potential.
- Reconified cross-channel and voluntary customer profile.gnise undiscovered customer potential.
Key Features of Commerce Cloud
SAP Commerce Cloud is the market-leading solution for you to take control of your communication, sales and customer service processes across all channels. All product data is managed centrally and prepared in a media-neutral format on a single platform. SAP Commerce Cloud is designed for dealers and manufacturers who want to use the Internet to build a sales channel to increase their profits and are looking for a complete E-Commerce standard software solution.
- allow you to map sales and order management electronically and to coordinate, synchronise and optimise interactions with end customers and sales partners,
- handle the entire ordering process as well as the online presentation of dynamic contents
- and support you with comprehensive functionalities from acquisition to customer retention.
The solution is a suite of modular design where the modules can be used individually or as a complete solution. The application can be interfaced to ERP, CRM and supply chain systems.
To ensure that the different needs and usage patterns of private and business customers can also be addressed, the applications SAP Commerce Cloud for B2C and SAP Commerce Cloud for B2B offer you functions tailored for specific target groups.
- Recognised as a “market leader” by Gartner® and Forrester®
- Globally conceived from scratch: multiple websites, multiple languages, multiple currencies
- Increased efficiency through high innovation speed and minimal overall operating costs
- A modern unified platform based on open standards
- Agile, scalable, expandable
- Innovative combinations of comprehensive B2B and the latest B2C functions
Your customers benefit from user experience and customisation within the framework of an appreciative Customer Journey. You can sustainably increase loyalty and revenues, allowing you to grow successfully with satisfied customers. Coherent Customer Journeys, 24/7 self-service options, as well as a custom-fit supply of information, guarantee the highest customer satisfaction. The market-leading Omnichannel Commerce Software also supports the most challenging and complex B2B ecosystems.