Better E-Commerce across channels

SAP Commerce Cloud is the foundation for your digital customer platform. Based on Product Content Management, you can distribute product data consistently across all channels. Through integration in your SAP ERP system, customers can themselves place orders, configure products, view prices, request services and do much more.

SAP Commerce Cloud offers

  • A central and flexible platform for digital customer processes – everything from a Shop via a Service Portal to Online Configuration
  • Targeted customer contact based on customisation
  • Consolidation of product data in the Product Content Management system
  • Scalable and future-proof system infrastructure
  • Integration in SAP ERP and SAP C/4HANA (SAP Sales Cloud, Service Cloud, Marketing Cloud and Customer Data Cloud)

Your added value

  • Greater efficiency through automated and integrated digital business processes
  • Integrated functions for content management, customization, order management, and online configuration
  • Modern, responsive, and adjustable user interface on all terminal devices
  • Fast implementation thanks to standardized interfaces to your SAP Basis systems

Ensure an exceptional and personal customer experience in order to increase loyalty and turnover.

SAP Commerce Cloud is the market-leading solution for you to take control of your communication, sales and customer service processes across all channels. All product data is managed centrally and prepared in a media-neutral format on a single platform. SAP Commerce Cloud is designed for dealers and manufacturers who want to use the Internet to build a sales channel to increase their profits and are looking for a complete E-Commerce standard software solution.

Software components based on the latest open technology

  • allow you to map sales and order management electronically and to coordinate, synchronise and optimise interactions with end customers and sales partners,
  • handle the entire ordering process as well as the online presentation of dynamic contents
  • and support you with comprehensive functionalities from acquisition to customer retention.

The solution is a suite of modular design where the modules can be used individually or as a complete solution. The application can be interfaced to ERP, CRM and supply chain systems.

To ensure that the different needs and usage patterns of private and business customers can also be addressed, the applications SAP Commerce Cloud for B2C and SAP Commerce Cloud for B2B offer you functions tailored for specific target groups.

The market-leading commerce solution for companies:

  • Recognised as a “market leader” by Gartner® and Forrester®
  • Globally conceived from scratch: multiple websites, multiple languages, multiple currencies
  • Increased efficiency through high innovation speed and minimal overall operating costs
  • A modern unified platform based on open standards
  • Agile, scalable, expandable
  • Innovative combinations of comprehensive B2B and the latest B2C functions

SAP Commerce Cloud for B2B: Retain and inspire customers in the long term

Your customers benefit from user experience and customisation within the framework of an appreciative Customer Journey. You can sustainably increase loyalty and revenues, allowing you to grow successfully with satisfied customers. Coherent Customer Journeys, 24/7 self-service options, as well as a custom-fit supply of information, guarantee the highest customer satisfaction. The market-leading Omnichannel Commerce Software also supports the most challenging and complex B2B ecosystems.

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